About
Service
Have any Questions?
Find answers to the most common questions about our products and services.
Home
What services does Enat Bank offer?
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We provide savings, loans, digital banking, diaspora services, women banking, and trade finance.
How do I open an account quickly?
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Click 'Open Account' on the homepage or visit any branch with a valid ID.
Where can I see today’s exchange rates?
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Live rates are displayed on the homepage ticker and updated daily.
How can I find the nearest branch or ATM?
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Use the 'Find Us' tool on the homepage to search by city or location.
Does Enat Bank focus only on women?
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No. While we prioritize women’s empowerment, our services are open to everyone.
Women Banking
What is Silanchi Saving?
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A women-focused savings account with higher interest and exclusive benefits.
Do I need collateral for women’s loans?
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Not always. Some loans are guaranteed through special women’s programs.
Who qualifies for Women Banking products?
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Women aged 18+ or women-owned businesses (≥51%).
Are there non-financial services for women?
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Yes. We provide financial education, training, and networking support.
Why are branches named after women?
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To honor pioneering Ethiopian women and inspire communities.
Digital Banking
What digital services are available?
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USSD (*845#), Mobile Banking, Internet Banking, Cards, Arifpay, Uni-Cash, and MALFIYA digital loans.
How do I register for Mobile Banking?
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Download the app or visit a branch to activate with your phone number and ID.
Is USSD banking secure?
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Yes. It requires your PIN and works only on your registered number.
Can I increase my daily transfer limit?
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Yes, limits can be adjusted by request at your branch.
What should I do if I lose my card or phone?
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Freeze your card in the app and call customer support immediately.
About
When was Enat Bank established?
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Enat was founded in 2013 with a mission to empower women through inclusive banking.
What makes Enat unique?
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We are the first Ethiopian bank with a special focus on women, while serving all customers.
Who governs the bank?
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The Board of Directors, supported by sub-committees and executive management.
Does Enat Bank support community initiatives?
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Yes, through CSR, financial literacy, and job creation programs.
Where is the head office located?
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In Addis Ababa, Ethiopia.
Services
What types of accounts can I open?
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Savings, current, children’s, diaspora, interest-free, and fixed deposit accounts.
What loan products are available?
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Personal, business, housing, vehicle, diaspora loans, and women’s loans.
Can I access services online?
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Yes, via Mobile Banking, Internet Banking, and USSD (*845#).
Do you offer trade and international services?
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Yes. We provide letters of credit, remittances, and forex services.
Are your services only for women?
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No. Enat serves all customers while maintaining a strong women-focused mission.
Contact Us
How can I reach customer service?
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By phone, email, or visiting the nearest branch.
What is the customer support number?
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[Insert hotline number here].
Do you have a 24/7 helpline?
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Yes, our hotline and USSD (*845#) banking are available around the clock.
How can I send a complaint or feedback?
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Use the 'Complaints & Feedback' form online or email customer care.
Where can I find branch and ATM locations?
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Through the 'Find Us' locator on the Contact Us page.
